We were more or less ready to open on time. Five minutes before we needed to unlock, a coworker went out to gather items from the bookdrop. He left the door open and an alert patron zoomed in and planted himself at a catalog computer. I felt like a jerk, but I asked him to go back out to the lobby. He was offended. He referred to his watch, noting in an irritated fashion that we were going to open in five minutes. I countered, in a reasonable tone I hope, that if I let him in early, I'd have to let everyone in early. I was sure, I told him, that he understood. He didn't, but he got up and walked toward the door.
"OK," he intoned tartly, "I'll wait out here for THREE MINUTES."
Me, big smile like I was happy we were on the same page, "Great! Thanks!"
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