Monday, February 28, 2011

Come On, Get Happy

I was summoned to a catalog station by an unhappy patron. She was unable to place a hold on an item. Usually, it's a glitch typing in a card number or forgetting a password. But she had all that info right. The problem was with the item. There were three copies of it in the system, but all were in "Missing" status. I told her that.

"What does that mean?" she asked.

"Probably that somebody claims that they returned something and either they didn't or that the item was mis-shelved."

"So when do you find out which it is?"

"Not sure. If it doesn't turn up in a few months, they will probably get changed to 'Lost' status."

"Does that mean you're going to buy more?"

I told her that I didn't know, but offered to get her the card of the person who selects video. The patron got a little upset. Or maybe it was more annoyed. Somewhere between the two. Let's call it Upnoyed.

She explained that this was the first season of the show, and she couldn't just start from season two. What, then, she wanted to know, was she supposed to do? (The series, BTW? Drum Roll.......The Partridge Family.)

Among the things that I did not tell her:

You could get a life.
We have something like 45,000 books on the shelf right now.
Season One of the Brady Bunch, Hogan's Heroes and I Dream of Jeannie are all on the shelf.

No comments: