It probably should have been a simple transaction. "Has your computer system changed?" the patron asked me. I'm sure she knew exactly what she meant, but I sure didn't. I gave it a stab.
"You mean the computers you look up books with?"
Fail.
"No, your system."
"The public Internet computers?"
"Yes." Success, yet still stupid. I could actually hear the italics in her voice.
"Not recently."
"So it's the same?"
"As when?"
"As always!"
Where to go with this? "Uhhh...we replaced the CPUs last summer and there are periodic updates to software, but...."
"Click." I heard. I think it was the phone.
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