A woman came to the desk with a list of books that we did not seem to have. Kid's books, she'd looked on the shelf and we were found wanting. The first problem was that they were nonfiction and she had been searching in fiction. Honest mistake, so I was favorably disposed toward her, even though she had a slightly imperious air about her. However, as we went through her list and found that we owned about half of her list and only had one of those on the shelf, she started making comments as we failed her on each. I can understand frustration, but, even if I decided not to order the ones that we didn't own, it's not my fault that somebody beat her to the punch on the books that were checked out. I kept my humble deskslave personality to the fore and did not react to comments like, "I can't believe you don't have that one either."
But eventually we got through her list. She peremptorily refused my offer to help her find similar books, since her titles seemed fairly generic, like Volcanoes and such like.
In lieu of offering thanks, she said, "So what's that? One out of ten?" with a smirk before turning and leaving.
"You're welcome," I said with my sunniest smile, as though she had just sincerely thanked me.
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I like it when patrons make up book titles for the subjects they are interested in.
"I want the book 'Raw Foods'."
"We don't seem to have any just titled 'Raw Foods,' but we do have others that are about that same subject."
"No, I only want 'Raw Foods' I saw it here once."
"Do you remember the author?"
"No, the book was yellow...maybe green. I only want that book."
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