Have a Heart, Willya?

A patron in his late teens and his mom came to the desk. They needed, I was informed in grave tones, directions to the Heart Institute. There's all kinds of hospitals around here. I asked if they knew which hospital it was associated with. They gave each other a "What's-up-with-the-moron" kind of look.

"It's not associated with a hospital," the mom said flatly.

I did my best to find it, but came up blank. Cancer Institute? No problem. Thoracic Surgery Institute? mais bien sûr. But no Heart Institute. I told them. They looked somewhere between surprised and peeved. Luckily, an astute coworker was also at the desk and told me that maybe what they wanted was the Art Institute.