Monday, August 8, 2011

Lean on Me When You're Not Strong...I Mean Turn on Me

A patron wanted help doing a post office change of address thing, which I guess you need to do online now. I was really in the weeds at the desk, so I gave her a guest pass to our computers and told her to go to usps.gov and come back if she had trouble. Then I got back to the others I needed to serve. I forgot all about her as I looked up movies for people, showed a young student how to use the catalog and fulfilled my professional duty by telling people where the bathroom was and how to use the photocopier.

The address change woman crashed the line to tell me that she couldn't find the right page. I was not firm with her, since she'd already waited in line. Instead, I looked up the page for an address change. I was going to write it down, but it was one of those 87,000 character URLs with lots of numbers and question marks. I figured it might be beyond her.

"Why don't I email you a link that you can click on," I suggested.

"I don't have an email," she replied.

Looking at the undiminished line, I decided to use a URL shortener to make a reasonable URL for her. I pasted the bloated URL into bit.ly and then wrote down the shortened URL. Handing it to her, I told her what I had done and that all she needed to do was type in these ten characters exactly, and she'd get to the right URL. I told her to give it a shot and let me know if it didn't work and as soon as I was free I'd help her.

Going back to my line, I forgot about her completely. That is until a few minutes later when she walked by the desk. Pausing briefly, she said/kinda shouted: "That didn't work either. Thanks for nothing, asshole!"

1 comment:

Banned Library said...

Ah, the cry of those who can't help themselves. I know it well. Stay strong, homie, stay strong.